HERE'S A QUICK AND PROVEN WAY TO PASS C-C4H56-2411 CERTIFICATION EXAM

Here's a Quick and Proven Way to Pass C-C4H56-2411 Certification exam

Here's a Quick and Proven Way to Pass C-C4H56-2411 Certification exam

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q78-Q83):

NEW QUESTION # 78
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

  • A. Send event e-mail template
  • B. Send event notifications
  • C. Send info notifications
  • D. Send e-mails
  • E. Send object update

Answer: B,C,D


NEW QUESTION # 79
Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

  • A. Sales contract
  • B. Case types
  • C. Priority
  • D. Maintenance plan

Answer: B,C


NEW QUESTION # 80
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Live activity configuration
  • B. Templates
  • C. Initial user
  • D. Agent Desktop

Answer: B,D


NEW QUESTION # 81
Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?

  • A. Implement the provided hotfix number
  • B. Create an incident
  • C. Send an e-mail to SAP Cloud Support
  • D. Report an issue via case

Answer: B


NEW QUESTION # 82
You have integrated Microsoft Teams with SAP Service Cloud Version 2.
Where can service agents start sharing workspaces for cases by clicking on the Share Workspace icon? Note: There are 2 correct answers to this question.

  • A. In the interaction log
  • B. In Agent Desktop
  • C. In the case
  • D. In the case worklist

Answer: B,C


NEW QUESTION # 83
......

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